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TECHNICAL SUPPORT​ 

 NEED HELP???

WE WANT TO ASSIST YOU!!!


Contact Us: 

Direct link to Technical Support: TDSOS


Fill out form below or through...

ONLINE SUPPORT TICKET (OST) REQUEST:  24/7 support through our technical team atTDSOS

Email:  tdssimplesoftware@gmail.comORtds@onebox.com

Call: 800-426-3690

Contact Us :

Please fill out the form to the right and CLICK on SUBMIT. Our technical department will contact you as soon as possible. We appreciate your business!!!


See links below to LOAD UPDATES.

(Please enter Company Name & Phone #)


AMEMBER ONLINE WEB SUPPORT Customer login:Amember


(For UPGRADES, please login & CLICK on links below).

(800) 426-3690

Name / Phone Number / Company Name*

Email Address

Message*

Upgrades & Technical Support 2023-2024

For ONLINE SUPPORT OR ASSISTANCE, please go to TDSOS.  

Please PERFORM BACKUP BEFORE loading any upgrades, EITHER online with TDS BACKUP, or locally to your backup system.

Please LOOKUP YOUR PROGRAM DESTINATION DIRECTORY: IN your program before loading to confirm your path, then EXIT your program.

UPGRADE LINKS: 

FUELTAX Upgrade --> FTAX24UPG​

If running Fuel Tax under the C:\AFSFUEL folder, then use Upgrade --> â€‹AFSFT24UPG

VEHICLE MAINTENANCEUpgrade --> VM24UPG

LOG EVALUATION Upgrade --> LO​​G24UPG

HUMAN RESOURCEUpgrade --> HR24UPG

LOADS XPRESS Upgrade --> LXP24UPG

TRIP SETTLEMENTUpgrade -->TS24UPG

TDS ACCOUNTING Upgrade --> ACCT24UPG

 (Note: Final PR Updates performed late Dec & early Jan)

TDS FLEET INTEGRATED / SIMPLE SOLUTION BUNDLE Upgrade --> FLT24UPG

 (Use this if you are using the "TDSFLT" main folder. This will upgrade all of your programs at once.

TDS FLEET MENU ON A LOCAL NET COMPUTER Upgrade --> NETUPLOC

TDS BUSINESS SUITE Upgrade --> BIZ​S​TEUPG

Thank you!!!

 

See Below for INSTALLATION INSTRUCTIONS & TIPS!!!

 

FREE TRIALS: If you would like to try any of the above programs, simply click on the upgrade link. On installation, if the program is not found, you will be asked if you would like to load a full version as a trial. Please fill out the support form above and submit for the trials.   Do not load a trial if you already have the program. 

 FREE FLEET SYSTEM TRIAL (ALL PROGRAMS) --> TDSTRUCK30

The TDS Support Team Thanks You!!!

*If you need extra attention, you may purchase an hour of one-on-one direct contact support, or login with our technician in our online store. ($75)

​

INSTALLATION INSTRUCTIONS:

  •  You can load an upgrade to both upgrade a previous version and/or install the newest version of a program.

  • Upgrades/Updates will not erase your data. However, if you want to reset your program, you will be given that option when loading. If you start over, then all data will be cleared from the program. 

  • We are here to help! If the link above does not work, please type the link into your web browser.

Windows 10/11 & Anti-Virus Security Issues: 

As Windows updates, we update our programs for compatibility. As such, Windows Security or other Anti-Virus Security programs may flag our program as we perform compatibility "catch-up" updates. TDS programs will not harm your device. 


To Download Programs: 

A. Click on MORE INFO, RUN ANYWAY, and YES.

B. Follow the steps below, if Windows Security gives you a security error. (Example download help images below). 

  • If updating a program: Go into your program and copy/ record the install directory. This is normally on the main screen or in setup (EX: C:\FT2000\). 

  • Click on the 3 dots (...) at the right of the download file. Click on Keep, then Keep Anyway.

  • Exit and close any previous version of the program. Click on the Upgrade Link above to start download.

  • Click on SAVE, click on RUN, click on MORE INFO, click on RUN ANYWAY. A window will pop up. click YES. The installation program will start. 

  • A box will pop up with the language selection. Click on OK for ENGLISH. If you do not see this box, you may need to exit our website and go to the desktop to finish your installation. 

  • You will see the LICENSE AGREEMENT.  Click on YES to accept license and proceed. Click on NEXT at the warning box to have your program closed. Click on NEXT. 

  • The default directory for the program will be displayed (previously copied or recorded this directory information in Step 1). Once you know the directory, enter it and the click NEXT. The program update will start installing to your computer. Click Finish. Go into your program on your computer to finish the installation. 

  • For Trials: The instructions are the same except you will not have a default directory. Just accept the defaults and continue your installation.

PROBLEMS WITH DOWNLOADS:  Due to the changes in Windows, some customers are getting an error when they download. If you get a notice when you click the upgrade button to download such as " this download was blocked because it could harm your device". Click on the "...", then click on "keep". You may get another warning box  that comes up saying 'this app might harm your device". Click on "Show More", then click on "Keep anyway". Then the download should proceed properly.  Depending on your Windows version, you might get the notices indicated above. TDS upgrades will not harm your device.  For more questions, please contact TDS Support.

To Download Programs:

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